Location: HCMC

Key responsibilities:

  • Delivering excellent customer services through Call Center, global quality and innovative services/activities; achieving the Section targets and Company goals
  • Handling inbound/outbound calls effectively and punctually
  • The first contact point to receive complaints from customers, collect sufficient information and appease customers before delivering them to complaint team
  • Handling clients/agents emails, letters
  • Training new staff to ensure that they fulfill their works effectively
  • Duties to support Division targets and Company objectives as and when assigned by manager

Requirements:

  1. Education: University degree
  2. Experience: Have experience in Call Center service
  3. Skills:
  • Proficient in English and Vietnamese both in speaking and writing
  • Excellent interpersonal and self-motivated and always ready to provide guidance to members
  • Has initiative and drive to constantly review and enhance workflows of section to maximise operational effectiveness
  • Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner
  • Good time management skill, able to prioritise work to ensure efficiency
  • Knowledge in computer software and using computer system
  • Analytical, meticulous, organized and able to work under tight deadline and pressure
  • Good initiative and team spirit

For interested applicants, please send your resume to email: tram.nguyen.n@generali-life.com.vn