How to Claim

A. Direct Billing


  • The Insured is listed in the List of Insured Members, has Insurance Card and ID card/ passport registered in GVL  and is covered under the Policy.
  • Apply for all hospitals and clinics are listed in Direct Billing List.
  • Direct Billing is applied from Monday to Friday (except Saturday, Sunday and holidays)
  • The Insured has to deposit in case the hospitals require and pay the expense which is not covered under the direct billing.
  • Please see contract for which cases Direct Biiling can be applied.

B. Pay first, claim back:

Graph-2-ENPlease see the list of documents required and other important notes here.